Refund and Returns Policy

30 Days Refund and Returns Policy:
At Celyxmed Ltd, our primary goal is to ensure that our customers have a satisfying shopping experience and are delighted with their furniture purchases. To maintain this commitment, we have established a 30-day refund and returns policy for all orders made through our website. This policy allows you to request a refund or return within 30 days of receiving your order if you are not completely satisfied with your purchase.

Eligibility for Refund and Returns:
To qualify for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. For more detailed information on eligibility, feel free to contact our customer service team.

Guarantee:
We want you to feel confident and well-informed when purchasing from Celyxmed Ltd. We strongly encourage you to carefully review the product descriptions and guarantee details before making a purchase. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. Should you have any questions or concerns, our dedicated customer service team is readily available to assist you.

Refund and Returns Process:
To initiate a smooth refund and returns process, please send an email to [email protected] within 30 days of receiving your order, providing a reason for the refund or return. Our customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed. Once we receive your returned package, we will inspect it and process the refund within 3-5 business days. Please be aware that customers are responsible for all shipping costs associated with the return process, and we exclusively process refunds in USD currency.

Circumstances for Refund and Returns:
We provide refunds and accept returns for products that fall under the following circumstances:

  1. Defective or damaged products that were delivered by our shipping service provider or delivery personnel.
  2. Products delivered that do not match the specified category, brand, color, size, or were falsely advertised.
  3. Unopened products in their original packaging that have not been used.

Refund and Returns Requirements:
Should you need to initiate a return or request a refund, please contact us at [email protected] within 30 days of receiving your order, and provide the reason for your request. Our customer support team will guide you through the process. It is essential to return the item in its original condition within 30 days of receiving your order.
Please take note that our refund and return policy is applicable for a period of 30 days from the date of purchase. Regrettably, we are unable to offer refunds or exchanges beyond this timeframe.

Exchanges and Returns Policy:
We understand that your satisfaction is of utmost importance, and in instances where an exchange is necessary, we are delighted to offer this option. If you wish to exchange a product, kindly reach out to us through our website’s contact form, and our dedicated team will be more than happy to assist you.

Refund and Returns Instructions:
We value your choice to shop with Celyxmed Ltd, and we are committed to ensuring a positive shopping experience for you. Therefore, we have implemented a 30-day refund and return policy to guarantee your complete contentment with your purchase. If, for any reason, you are unsatisfied with your order, kindly contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, please include the following information:

  1. A printed copy of the shipping label attached to the package.
  2. Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s).

We will carefully review the provided evidence to verify your order and provide detailed instructions for the return process, if applicable. It is important to note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange. Therefore, we will provide you with a return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package.

We accept payments in USD and do not impose any restocking fees. Kindly return all products to our store located at:
Company address in United Kingdom:
Address: Flat 2 Pevensey Road, Eastbourne, England, BN21 3HH
Company address in United State:
Address: 77 Spring Hollow Dr, Deatsville, AL 36022, United States

We hope that this revised version of our refund and returns policy provides you with clear information and assists you in making informed decisions while shopping at Celyxmed Ltd. Your satisfaction is our priority, and we are dedicated to providing the best possible service to you. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing Celyxmed Ltd for your shopping needs.