FAQs

Welcome to the Celyxmed Ltd online store! We are delighted to have you here and offer you an extensive selection of top-quality products, ranging from sporting goods to home and garden items, gear, and apparel, all available at highly competitive prices. Our utmost priority is to provide our valued customers with exceptional value and outstanding customer service, ensuring an enjoyable and satisfying shopping experience.

At Celyxmed Ltd, we take the protection of your personal information and privacy very seriously. Our commitment to safeguarding your data is at the core of our values. In this privacy policy, we aim to address the most frequently asked questions regarding our data collection, usage, and protection practices.

Do we share your personal information with third parties?
At Celyxmed Ltd, we understand the importance of safeguarding your personal information. There may be instances where we need to share your data with third-party service providers to facilitate website operations, conduct business activities, or deliver services on our behalf. We want to assure you that we only collaborate with reputable service providers who prioritize the protection of your privacy. Additionally, we may disclose personal information if legally obligated to do so. Rest assured, we comply with all applicable laws and regulations and only share personal information to the extent required by law.

What personal information do we collect?
At Celyxmed Ltd, we may collect various types of personal data from our users or customers, including but not limited to names, email addresses, physical mailing addresses, phone numbers, payment details, and website browsing behavior. We gather this information to provide our services, communicate effectively with you, process payments securely, and enhance our overall offerings. However, we only collect information that is necessary for these purposes and always with your explicit consent.

How can you access, update, or delete your personal information?
For residents of the European Economic Area (EEA), we adhere to the General Data Protection Regulation (GDPR) and process your personal information only when we have a lawful basis for doing so. This may include your consent, the performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to withdraw your consent for us to process your personal information at any time. We are fully committed to safeguarding your privacy and ensuring the security of your personal data. If you have any concerns or questions about our privacy policy or how we handle your personal information, please do not hesitate to contact us.

How do we use your personal information?
At Celyxmed Ltd, we collect personal information solely for the purpose of providing our services, maintaining effective communication with you, processing payments securely, and enhancing our offerings. We prioritize the protection of your privacy and do not employ or share your personal information for any other purposes. Our strict measures prevent unauthorized access or disclosure of your data, and we comply with all applicable privacy laws and regulations. If you have any inquiries or concerns regarding how we use your personal information, please feel free to reach out to us.

What are cookies and how do we use them?
Cookies are small files that we use at Celyxmed Ltd to enhance your browsing experience and provide you with personalized content. These cookies enable us to remember your preferences, analyze your behavior on our website, and improve our services. Rest assured that our use of cookies strictly adheres to industry standards and regulations governing data privacy and security. Should you prefer not to use cookies, you have the option to disable them in your browser settings. However, please note that this may impact the functionality of our website and limit your access to certain features.

How do we protect your personal information?

At Celyxmed Ltd, the security of your personal information is of paramount importance to us. We have taken significant steps to implement a comprehensive range of technical and organizational measures to safeguard your data and prevent any unauthorized access, modification, disclosure, or destruction.

Our security measures include:

  1. Data encryption: We employ encryption techniques to protect your data both during transit and at rest.
  2. Access controls: We restrict access to your personal information to only those employees, contractors, and agents who require it to fulfill their duties.
  3. Regular security assessments: We conduct frequent security assessments and reviews to identify and address any potential vulnerabilities in our systems.
  4. Employee training: We provide regular training to our staff to ensure they understand the significance of data protection and how to handle personal information securely.

We take your privacy seriously and remain committed to continuously reviewing and updating our security practices to meet the highest standards of data protection. Should you have any questions or concerns about how we protect your personal information, please don’t hesitate to contact us using the information provided in this policy.

How can you control cookies?
Cookies are small text files that are placed on your device when you visit our website. They play a crucial role in enhancing your browsing experience by providing personalized content and services. Should you wish to control or delete cookies, you can easily adjust your browser settings accordingly. However, it’s essential to note that disabling cookies may impact your access to certain features or content on our website.

How can you make a complaint about your personal information?
If you have any concerns or complaints regarding the handling of your personal information, we encourage you to contact us using the provided contact information in this policy. We take all complaints seriously and are dedicated to addressing and resolving them in a timely and appropriate manner. Our goal is to ensure that your concerns are acknowledged and that we take corrective actions if necessary.
In the unlikely event that you remain dissatisfied with our response, you have the right to contact your local data protection authority for further assistance and resolution.

We value your privacy and are committed to empowering you with control over your personal information. If you have any further questions or need assistance regarding our privacy practices or the handling of your data, please feel free to contact us. Your trust and satisfaction are our top priorities at Celyxmed Ltd.